Terms - Norman Walsh

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TERMS & CONDITIONS

THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THE SITE. PLEASE READ THEM CAREFULLY. BY ACCESSING THE SITE YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WISH TO PROCEED, PLEASE EXIT NOW.

We may change and/or update the website content at any time without prior notice. Please note that any content on the website may be out of date at any given time and we are not under any obligation to update that content.

We may change these Terms and Conditions at any time without notice. If we do change these terms, we will post the updated Terms of Use on the website. It is your responsibility to check the site to see if there have been any changes to these terms. Your continued use of the site will mean that you accept and amendments to the terms.

We take protection of your privacy seriously. Please read our Privacy Policy.

The site may contain links to other websites. When you activate any of these links, you will be leaving the site and therefore we accept no responsibility for the availability or content of any linked websites and shall not be responsible in any way for arrangements regarding goods or services from such linked websites. The links are provided for your convenience and any such link does not imply endorsement by us of a website or association with the operators of a website.

By using the site, you agree not to bring any claim against us arising your purchase or use of third-party supplied products and services.

You may not hypertext link to this site without written permission of Walsh Sports Limited.

Unless otherwise stated, all rights in the material on the site including copyright and database rights, are owned by Walsh Sports Limited. You are permitted to print or download extracts from this material for your own personal use only provided you keep intact all or any copyright and proprietary notices. None of this material may be used for any commercial or public use.

Terms of Sale

By placing an order with Norman Walsh, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order and price. Norman Walsh reserves the right to refuse any request made by you.

Our Norman Walsh Team takes great care in ensuring that our product photography accurately represents our products. However, we cannot guarantee that a device's display of colours will exactly replicate the product. Due to the nature of our product line and the heavy involvement of hand-crafted machinery, small inconsistencies may occur between products. These will still meet our quality control standards. Please note, products with foil printed or embossed back-tabs may fade over time.

If you believe any material on our website is inaccurate or intellectual property belonging to you or a third party has been improperly posted on our site, please let us know by sending an email to info@walshsports.co.uk

Once an order is successfully placed with Walsh, you will receive a confirmation email acknowledging your order. A contract for your order will be formed once successful payment has been received.

We reserve the right to refuse an order if for example; the item is unavailable or out of stock, if we cannot confirm payment or, if there is an error in the product description including prices/promotions or, if we suspect fraudulent activity.

We reserve the right to amend any details provided to your delivery address should this be partially missing. If a full address can not be confirmed, we reserve the right to contact you and/or cancel your order.

All prices advertised are subject to changes. All sales are not complete until marked as fulfilled on the website. Costs in foreign currencies may fluctuate.

Dispatch times may vary and any guarantee or representations made for delivery times are subject to delays from postal couriers that we are not responsible for. Please read our shipping information for further details.

For Store Collections, orders must be collected within 14 days of receiving your pick up confirmation email. Failure to collect your order within this time will result in your order being refunded. Orders must be collected from the provided address and within the dictated opening hours.

Under the Consumer Contracts Regulations, if you purchase goods from us online or by phone, you have 14 days from receiving your order in which you may cancel (or, 14 days from the final delivery if your order is separately delivered). Should you wish to cancel your order, the items must be returned back to us before this can be processed. Return postage of cancelled orders is not covered by Norman Walsh.

By placing an order, you agree to our Returns Policy and all information included on our 'Returns' Page - "For any undamaged and unworn product(s), send these off for a return within 14 days from the date you receive your order. We can then provide an exchange, or a refund based upon the original payment method. Any items received outside of this time may be issued store credit or returned to the customer.

In addition, please note the following products are not eligible for return: Worn Items, Gifted Items, Items purchased from Third Party sellers. This does not affect your Consumer Rights.

All products must be in the original packaging, unworn and with all tags where possible still attached. We will not be able to accept any returns where postage labels, stamps, tape or similar have been applied directly to the product packaging. Any items received not in this condition will be returned to the customer.

Return postage is not covered by Norman Walsh. We recommend that you post any returns to us using a carrier who can give you a 'Certificate of Posting/Proof of Delivery' as, until the parcel reaches us, it is your responsibility."

Refunds will not include any delivery charges unless stated differently in writing by a member of the Norman Walsh team. Return postage charges may be reimbursed if agreed in writing by a member of the Walsh team up to a value of £5.50 for UK returns and/or as quoted from a team member for UK and International returns. Once received and processed, all refunds will be processed within 14 days.

Any items returned without any information relating to the owner of the product or, with no contact made regarding claiming the item, will be disposed of after a period of six months.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please contact us should you have any complaints or comments.

Any attempt of repairs or modifications to products made by yourself or, by a third party, results in a void of manufacturing warranty.

Discount Codes

From time to time Walsh may offer promotional discount codes that may apply to specific or all product/s on this website.

Promotional codes may have an end date and the conditions of use relating to the code will be specified at the time of issue.

These following terms and conditions apply to all Norman Walsh promotions/competitions and discount codes:

Only one promotion code can be redeemed per order.

Discount Codes must be entered into the promotional code box at the checkout.

A promotion code cannot be used after an order has been placed.

A promotion code cannot be redeemed on a previous purchase.

Codes must be used within their dedicated time frame. If you fail to use your code within the set time frame, any credit or code cannot be re-actioned by Walsh. Store credit history will remain on our system for three months after the date of expiry. Once this time has passed, Walsh cannot be of help regarding that credit.

Gift Cards

eGift Cards will be sent to the recipient upon purchase. eGift Cards expire 12 months from purchase date. eGift Cards are non-refundable and have no cash value. Gift Cards must be redeemed through normanwalshuk.com.

Gift cards cannot be used to purchase additional gift cards.

Items returned from a gift card purchase will be refunded as store credit. If you paid with a combination of gift voucher and another payment method, we will reissue your gift card amount and refund the alternative payment method. You may ask for the full amount to be refunded as store credit.

Free Items

We may from time to time offer free items with certain orders. One free promotional item applies per order.

If an order with a free item is returned, the promotional item must be returned also. Failure to return the free item will incur the cost of the item being deducted from the refund amount.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please contact us should you have any complaints or comments.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

This document was created using an SEQ Legal template.

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, the length of visit, page views, website navigation.

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters

Updated 03/11/2021