RETURNS & EXCHANGES
Due to the recent events worldwide, we will be operating online only.
We support the advice given from our government regarding social distancing and self-isolating and have extended our returns policy to allow those self-isolating to stay indoors during this period.
Any orders placed from 9th March 2020 are eligible to return their orders by 30th April 2020.
We will be monitoring the situation and this date may be subject to changes.
For any undamaged and unworn product(s), return these within 14 days of the date you receive the product. We can then provide an exchange, or a refund based upon the original payment method.
In addition, please note the following products are not eligible for return: Worn Items, Promotional Gifted Items, Items purchased from Third Party sellers. This does not affect your Consumer Rights.
Every so often mistakes do happen. We do our best to fix these for you and correct any issues you may face.
If you notice a mistake with your order or, you believe an item to be faulty please contact us on 01204 370374 or email us at firstname.lastname@example.org and we can look into this.
Please be sure to note down and mention your order number.
How to return:
< Download and complete the Returns Form
- Pack up your item/s (you can reuse the original packaging). Don’t forget to include the Returns Form and your original delivery receipt.
- Please use the address label included in your order or, write your own.
We will not be able to accept any returns where postage labels, stamps, tape or similar have been applied directly to the product packaging.
We recommend that you post any returns to us using a carrier who can give you a 'Certificate of Posting/Proof of Delivery' as, until the parcel reaches us, it is your responsibility.
If a free gift is claimed on your order, you must return the entire order in full for your refund to be processed or, a charge will be deducted for that item. If you received a discount on your order, you will be refunded the price paid.
If a payment is made with a promotional code, the refund will be returned to the same code. In instances of split payments between tenders, we reserve the right to issue the refund to the tender of our choosing.
Returning Outside the EU:
When returning items from outside the European Union, please be sure to use the included return address or, state ‘Returns Department’ on the address label. Be sure to also declare the goods as returns to the courier/postal ofice. This will prevent your return being delayed at UK Customs.
If you fail to do this, your return will be held by UK Customs for processing. This may take up to 28 days to complete and will lead to an invoice for VAT and handling. This charge will be passed on to you and will require payment before the package will be released. This is a non-refundable charge.
If any parcels are returned due to customs charges being higher than expected, we reserve the right to deduct any charges we may incur from your refund.
We are happy to exchange your order for a different size or colour of the same product range, of the same price. We are unfortunately unable to offer exchanges for items of a higher price.
You will be responsible for the cost of returning your original order. Norman Walsh will cover the postage of your exchange.
We will contact you via email of the approval or rejection of your exchange request.